Privacy Policy

Our privacy policy delineates our data processing practices and outlines your choices regarding the utilization of your personal data. Should you have any requests or inquiries pertaining to your personal information or our processing methods, please reach out to us using the contact details provided on our contact page.

Biojourney Health gathers information provided by you during registration, along with data acquired through your use of our service and visits to our website, as well as other sites linked to ours. Additionally, we collect details about your transactions, including limited information about the payment cards utilized. Any additional information collected may pertain to your engagement in promotions or competitions, feedback provided, or completion of profile forms. Furthermore, we monitor customer traffic and site usage patterns to enhance the quality of our service.

Utilization of Your Information

We will employ your information to furnish and customize our service. Given your account with Biojourney Health, which grants access to private blood tests and other pathology examinations, you hold a legitimate interest in enhancing your health through the tracking of your biometric data. Consequently, we may utilize your information to deliver offers and updates regarding Biojourney Health products and services. For these purposes, we may reach out to you via post, email, telephone, or fax. Your feedback is valuable to us in refining our service, and thus, we may occasionally contact you via post, email, telephone, or fax to solicit your opinions. If you prefer not to be contacted for this purpose, kindly notify us via email or utilize the one-click unsubscribe link in any emails. It is important to note that there may be circumstances necessitating communication with you for medical, administrative, or operational reasons pertaining to our service. Additionally, we will periodically send you updates regarding the number of pathology points available in your account for expenditure.

Information Sharing

Your personal data will never be shared with any external parties unrelated to the collection and processing of a pathology sample on your behalf. To maintain sample integrity and avoid processing delays, only a minimal dataset is utilized. Apart from the testing environment associated with a specific test, we will not disclose your personal details to external parties, except in the case of successors to our business and suppliers engaged in data processing on our behalf, both domestically and internationally. Additionally, we may utilize and disclose information in aggregated form (where individual customers cannot be identified) for marketing and strategic development endeavours.

External Websites

Our website may include links to external websites beyond our jurisdiction and not governed by this Privacy Policy. If you visit these sites via the provided links, the operators of those sites may gather information from you in line with their own privacy policy, which may vary from ours.

Terms of Service for Mobile Messaging

The mobile message service (referred to as the "Service") provided by Biojourney Health ("Biojourney Health," "we," or "us") is subject to the following terms and conditions ("Mobile Terms"). We reserve the right to modify or terminate the Service or any of its features without prior notice. By using the Service, you agree to these Mobile Terms. We may also amend these Mobile Terms at any time, and your continued use of the Service after such changes will signify your acceptance of them.

By opting into Biojourney Health' SMS/text messaging service, you consent to receiving recurring SMS/text messages from us or on our behalf, sent to the mobile number you provided, even if your number is listed on any state or federal Do Not Call list. These messages may be sent using an automatic telephone dialing system or similar technology. Service-related messages may include updates, alerts, and account information (such as order updates and account alerts), while promotional messages may include offers, specials, and marketing promotions (such as cart reminders).

You acknowledge that signing up for this program is not mandatory for making purchases, and your consent is not a condition for any transaction with Biojourney Health. Participation in this program is entirely voluntary.

While there is no charge for the Service itself, you are responsible for any charges or fees associated with text messaging imposed by your wireless provider. Message frequency may vary, and message and data rates may apply. Please review your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including those from your wireless provider.

You may opt out of the Service at any time by texting STOP to Blue Horizon or by clicking the unsubscribe link in any text message (where available). Upon opting out, you will receive a one-time confirmation text message, and no further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Biojourney Health mobile message programs and wish to cancel, you will need to opt out separately from those programs.

For assistance with the Service, please reach out to us using the contact details provided on our contact page.

COOKIES

"Cookies" refer to small data packets sent from a web server to a web browser, facilitating the server in gathering information from the browser. Further details on cookies and their functionality can be found at http://www.cookiecentral.com.

Biojourney Health utilizes cookies for various purposes. These include simplifying the login process for registered users, ensuring the security and authenticity of registered users, facilitating online shopping mechanisms, and monitoring website traffic. Anonymous cookies are also sent to non-registered visitors to track their browsing patterns and create a demographic profile.

Data Portability Right

As the data subject, you are entitled to receive your personal data, which you have furnished to us, in a structured, commonly used, and machine-readable format. Additionally, you have the right to transmit this data to another controller without obstruction from our end.

Right to Object

As the data subject, you have the right to object to the processing of your personal data, based on grounds related to your particular situation, at any time. However, this right does not apply if the processing is necessary for performing a task carried out in the public interest or in the exercise of official authority vested in us. In such cases, we will cease processing your personal data unless we can demonstrate compelling legitimate grounds for the processing, which override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.

Right to Rectification

You, as the data subject, have the right to prompt rectification of any inaccurate personal data we hold concerning you. Considering the purpose of the processing, you also have the right to have incomplete personal data completed.

Right to Erasure

You, as the data subject, have the right to request the erasure of personal data concerning you without undue delay.

Right to Not Be Subject to Decisions Based Solely on Automated Processing

We do not engage in automated processing that results in automated decisions based on your personal data.

Exercising Your Rights

Should you wish to exercise any of the aforementioned data subject rights, please contact us using the details provided on our contact page.

Accuracy of Information

To ensure the highest level of customer service, we strive to maintain accurate personal data about you. We take reasonable measures to ensure the accuracy of any personal data we collect, considering the source of the information and addressing any challenges to its accuracy. It's essential to inform us of any changes, such as name or address updates, to help maintain accurate records

Important Information

Questions and Concerns

If you have any unanswered questions or concerns about how we use your personal data, please don't hesitate to contact us via the details provided on our contact page.

Policy Updates

This Privacy Policy undergoes regular review to ensure we uphold the highest standards and protect your privacy. We reserve the right to update, modify, or amend this policy at any time. However, we will not significantly alter how we use information you've already provided without your prior consent.

Complaints

If you have a complaint regarding the use of your personal data, please reach out to us using the contact details provided on our contact page.

Google Analytics

Google Analytics functions similarly to advanced server logs. It records details such as the website you arrived from, your duration of stay, and the type of device you're using, among other data. This information aids us in understanding our site visitors' preferences and behaviour, enabling us to make informed decisions regarding design and content. We occasionally compile aggregate statistics on site traffic and browser usage, devoid of any personally identifying data. All our activities adhere to the Google Analytics Terms of Service.

Opt-Out Options

You can opt out of Google's advertising tracking cookie or utilize a browser plugin to opt out of all Google Analytics tracking software.

Data Collection and Storage

On this website, data is anonymously collected and stored for marketing and optimization purposes using etracker GmbH technology. Usage profiles are created from this data under pseudonyms, with cookies being employed for collection and storage purposes only. This data is not utilized to personally identify website users and is not merged with other data under the pseudonym carrier. Consent to data collection and storage can be revoked at any time.